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Every time you sit down at a restaurant you’re being sized up. It’s called “reading a table” and wait staff at fine dining and chain restaurants alike are trained in the technique, according to the The Wall Street Journal.
Beyond flair, and memorizing specials, a good waiter can anticipate the needs of a customer at a glance. At chain restaurants around the country that's what they're being trained to do. Servers at Denny's, T.G.I Fridays, and Romano's Macaroni Grill are now taught to pay closer attention to the subtle gestures and understated remarks of their customers. The goal for servers is twofold: give the customer a better dining experience by predicting their needs, and ultimately get a bigger tip.
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Some obvious signals servers are trained to look out for: Chatty, friendly parties who make eye contact with each other and their server. They’re more likely to be receptive to cocktail and dessert menus. They also might want a little personality and conversation from their waitstaff. A table of suits on the other hand, may get an all-business order-taker with an attention to getting food to the table on time.
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